Did you know that the CRM industry is a $36 billion industry and that the manufacturing industry is one of the top five industries using CRMs to grow their business?
The manufacturing industry and CRM systems haven’t always been integrated. However, if you want to stay competitive in today’s market then you need to use a customer relationship management program.
Don’t worry if you don’t know what is a CRM or how CRM for manufacturing can change your business because you’re in the right place. Keep reading to learn our top six benefits of using a CRM to grow your manufacturing business.
1. Build Stronger Customer Relationships
Quality customer service is at the heart of building a successful business. The majority of customers say that a quality experience is more important to them when choosing brands even over price. And the best way to provide this level of experience is to give your customers a cohesive experience.
It can be difficult to give your customers a unified and consistent experience each time they engage with you and your brand. However, having a central location where you can track all your customer information gives you the tool you need to provide the level of experience your customers deserve.
Some of the biggest problems customers have with companies can be solved with a CRM software program. Examples of these problems include non-personalized service, inconsistent messages from employees, long wait times, and employees who don’t understand the customer’s problem.
But when you work with a CRM you can solve these problems by keeping the important information where your employees can find it each time they interact with your clients.
2. Make Educated Supply Chain Decisions
As a manufacturer, it can be difficult to gauge how much you need to order from your supplier and how many products you need to send to your distributor. What you need is a way to make better sales projections. Using a customer relationship management system is the answer to this problem.
Your customers are the key to building a successful business. But your supply chain is a close second. Without an effective supply chain, you can’t deliver your quality products to your customers on time.
Your manufacturing CRM can provide real-time data regarding your customer’s purchases and interest levels. This gives you an advantage when you need to make important decisions regarding what to order and how often. Without a central database tracking this important information your supply chain decisions are simple guesses and can end up costing you valuable time and money in the long run.
3. Increase Sales
If your sales team struggles to meet their numbers each month then you need to give them the tools they need to succeed. Two tools that every sales team needs are a mapped-out sales pipeline and a customer outreach program. Luckily, your CRM can help you build a better sales pipeline and show your team where each prospect is in that journey.
Unfortunately, too many companies keep their marketing team, sales team, and customer service team separated from each other. However, if you want to build a successful business then you need a streamlined and consistent way to track messages, contacts, and sales history.
When you track each step along the sales process then your entire team can give your customers that streamlined and consistent experience that is so important to increasing your sales, improving customer service, and long-term growth.
4. Better Production Planning and Forecasting
Every business owner wishes they could predict the future buying patterns of their customers. And while a CRM isn’t an actual crystal ball, it is as close as you’ll get to see the future.
Your CRM provides you an overall view of all your customers’ purchases over time. You can use past information to identify patterns in behavior and purchases. This information is invaluable to planning your production timeline and forecasting possible future sales.
For many manufacturers knowing when to purchase supplies and ship the final products means you will waste less time waiting on orders and less money storing items that can’t be shipped. Understanding the demands of your customers can give you the competitive edge you need in your manufacturing business to rise above your competitors.